Terms & conditions
Versie: April 2025
Fijn dat jullie de tijd nemen om deze algemene voorwaarden te lezen. Ze zorgen ervoor dat we allebei precies weten waar we aan toe zijn. Geen kleine lettertjes of ingewikkelde juridische taal, maar duidelijke afspraken die professioneel, zorgvuldig en eerlijk zijn. Deze voorwaarden zijn afgestemd op Oostenrijks recht en consumentenbescherming. Zo bouwen we samen aan een onvergetelijke bruiloft.
Een paar definities
Een aantal definities die worden gebruikt in deze algemene voorwaarden wil ik je even toelichten:
• The Peakplanner / ik / mij / mijn: de eenmanszaak The Peakplanner, gevestigd te Saalbach Hinterglemm.
• Jullie / jullie beiden / opdrachtgever(s): het koppel dat samen een overeenkomst sluit met The Peakplanner.
• Partijen: wij, we, ons, jij en ik.
• Opdracht: de overeengekomen dienstverlening, zoals het plannen en/of coördineren van een bruiloft in binnen- of buitenland.
• Overeenkomst: de schriftelijk vastgelegde afspraken, inclusief deze algemene voorwaarden.
• Schriftelijk: communicatie per e-mail, post of via berichtenapps zoals WhatsApp.
Toepasselijkheid
Deze algemene voorwaarden zijn van toepassing op elk aanbod, iedere offerte en alle overeenkomsten die jullie met The Peak Planner sluiten en op alle diensten die ik voor of namens jullie uitvoer. Ze gelden ook voor eventuele vervolgopdrachten die jullie in de toekomst aan The Peakplanner verstrekken. De opdracht vormt een overeenkomst van opdracht naar Oostenrijks recht. In geval van geschillen is de bevoegde rechter van Salzburg exclusief bevoegd.
Eventuele eigen voorwaarden van jullie worden hierbij uitdrukkelijk van de hand gewezen. Willen jullie iets anders afspreken dan in deze voorwaarden staat? Dan kan dat natuurlijk, zolang we het samen over eens zijn en de afspraken schriftelijk vastleggen. Zo weten we allebei precies waar we aan toe zijn.
Aanbod
Mijn offertes zijn vrijblijvend en twee weken geldig na verzending, tenzij we samen iets anders afspreken. Zijn jullie er daarna pas klaar voor om akkoord te geven? Geen probleem, dan kijken we samen of het aanbod nog past of dat we het moeten bijstellen.
Is er per ongeluk een duidelijke fout of typefout in het aanbod geslopen (bijvoorbeeld in de prijs of omschrijving)? Dan is er sprake van een kennelijke vergissing en ben ik daar niet aan gebonden. Uiteraard lossen we dat dan samen netjes op.
Na jullie akkoord op de opdracht kunnen wijzigingen alleen plaatsvinden in overleg en met mijn schriftelijke instemming. Dit geldt ook voor kleine aanpassingen. Willen jullie iets veranderen? Laat het me weten, dan bekijken we samen wat er mogelijk is.
Onze samenwerking en communicatie
Een bruiloft plannen is teamwork. Daarom is het belangrijk dat we goed en tijdig communiceren. Ik ben jullie aanspreekpunt gedurende het hele traject en verwacht van jullie dat belangrijke beslissingen, keuzes en informatie tijdig worden aangeleverd. We spreken samen deadlines af die realistisch en haalbaar zijn. Komt er iets tussen of verandert er iets? Geef het op tijd aan, dan kijken we samen wat mogelijk is.
Communication is generally via email or WhatsApp. Other channels can be used upon agreement. The working language is Dutch or English, depending on what you prefer.
My services and what you can expect
My services are tailored and include wedding planning in the broadest sense: advice on location and style, finding suitable vendors, creating timelines, planning logistics, day-of coordination, and more. The proposal and the final agreement will clearly state what is and isn’t included. I work with a limited number of couples per year so I can give you my full attention. I’m there for you from the first brainstorm to the last toast.
Planning your wedding is a service based on creativity, organization, and customization. I promise to commit myself fully to achieving a wonderful result, but I do not guarantee a specific outcome (such as the availability of a certain vendor or perfect weather conditions). What I do promise is to do everything within my power to bring your wishes to life as best as possible.
Rates
The costs of my services are determined in advance in the quotation or cooperation agreement. All rates are inclusive of VAT, unless stated otherwise. What is and isn’t included is clearly outlined in the proposal.
My presence on the wedding day will be in accordance with the agreed plan and schedule. The number of hours that I (or a team member) will be present is stated in the quote. Want me to be there earlier (for example, the day before) or stay longer than agreed? Then we’ll discuss this in advance, and any additional costs will be charged separately.
Additional costs
Because I often work on location both in Austria and abroad, travel, accommodation, and meal costs are added. These are not included in the standard fee, as they depend heavily on the chosen destination and length of stay. This includes:
• Transportation (e.g., flights, rental cars, taxis)
• Hotel stays (at least one night per execution day)
• Meals on travel and event days (full meals, not children’s menus)
• Tolls, fuel, parking, and baggage fees
• If applicable: costs for traveling assistants or local team members
These costs will be agreed upon in advance and can either be arranged by you or through me. Any additional, unforeseen costs will only be incurred after consulting with you.
Payments
Payment is made in three installments:
• 30% upon acceptance of the assignment
• 40% halfway through the process
• 30% no later than 14 days before the wedding day
Invoices must be paid within 14 days. I send my invoices digitally. Any questions or objections to an invoice? Please notify me within 30 days of receipt. Filing an objection does not mean payment can be postponed; payment is still due within the original payment period.
Payments must be made without discount, suspension, or offset.
I may request an advance payment. If agreed upon, I will begin work only after receiving the agreed amount. Until then, I am not obliged to perform any services.
Missed a payment? It happens. I’ll send one reminder with a new 14-day payment deadline. If payment is still not received, you are automatically in default. This may incur extra charges, such as interest and out-of-court or legal (collection) costs, such as for a collection agency, bailiff, or legal counsel.
If you do not (timely) pay the invoice and still don’t pay after the reminder, I reserve the right to immediately terminate our collaboration. Any costs for work already performed and preparations will still be charged.
I reserve the right to adjust my rates in the future. For existing assignments, the agreed rate applies. Any future assignments may be subject to new rates unless otherwise agreed.
Vendors and responsibilities
I work with reliable vendors and do my utmost to fulfill your preferences. However, I can’t guarantee that every desired venue, photographer, or other vendor is available on your date. I’m not liable for errors or negligence by these vendors, but I always think along with you to find solutions if something goes wrong.
You remain the formal client in agreements with these parties. I may negotiate, request quotes, and make bookings on your behalf if you provide prior written consent. Payments generally go through you, unless we agree otherwise.
Sometimes I work with an assistant or bring in an external specialist for certain aspects of the assignment. Of course, this is done in consultation with you. I remain responsible for coordination and quality but am not liable for errors or damage caused by these third parties.
On the wedding day, I work according to the agreed timeline and schedule. If you also want to involve someone else in the organization (such as a master of ceremonies or stylist), we’ll coordinate together who is responsible for what. I am not responsible for actions by others outside of my supervision.
Changes, additional work, and rescheduling
Your ideas may change during the process — and that’s perfectly normal! We’ll handle small changes together. Major changes, such as a different location or a new theme, may lead to additional work or adjusted pricing.
Want to reschedule the wedding? Then this counts as a cancellation, unless we explicitly agree otherwise. Any extra costs for new reservations or travel will be charged.
Rush requests or work outside the agreed scope (e.g., last-minute planning, extra days on location, etc.) will be billed separately.
Cancellation and termination
If you cancel the agreement, the following costs apply:
• Up to 6 months before the wedding: 50% of the agreed price
• Between 3 and 1 month: 75%
• Within 1 month: 100%
Costs already incurred (e.g., booked flights or prep hours) will always be charged.
If the wedding doesn’t take place (for example, due to a breakup), these terms still apply. Cancellation must be made in writing. In case of cancellation due to force majeure on your side (such as illness, family circumstances, or travel restrictions), the cancellation terms remain unchanged.
I may only terminate the agreement in case of force majeure or compelling circumstances, such as serious illness, a sudden personal emergency, or conditions that make it unsafe or irresponsible for me to attend.
Force majeure
If something occurs beyond my control — such as illness, pandemics, natural disasters, or travel restrictions — I may temporarily pause or (if absolutely necessary) terminate the assignment. If possible, I will arrange a reliable replacement from my network. I will then hand over my knowledge properly. My liability remains limited to what has already been paid for my work up to that point. If I am found liable, my liability is limited to the amount possibly covered under my liability insurance.
Liability and insurance
I work professionally, carefully, and with love for the job. Still, things can go wrong. Therefore, the following applies:
• I am only liable for gross negligence or intent.
• I am not responsible for third-party errors or consequential damages.
• My liability is limited to the amount you have paid me.
• You are responsible for arranging appropriate wedding insurance and/or event liability insurance. This can help cover damages, cancellations, or unexpected events. I’m happy to advise you on this if needed.
• I cannot be held liable for any emotional, indirect, or consequential damages (such as stress or disappointment).
• All legal claims against me expire one year after the end of our collaboration.
Intellectual Property
All ideas, concepts, designs, and documents that I develop or use for your wedding remain my intellectual property. You may of course use everything for personal purposes (your wedding, communication with suppliers, etc.), but commercial use or distribution to third parties is not permitted without my written consent.
Photos and content from your wedding may be used by The Peakplanner for promotional purposes, such as on social media, my website, or in portfolios. Of course, I will always handle your privacy with care and ensure a respectful presentation. If you prefer certain photos not to be shared, just let me know — I will take your wishes into account.
Final Provisions
Should a part of these terms and conditions be invalid or unenforceable, the remaining provisions shall remain in full force and effect. In such a case, we will replace the invalid part with a provision that comes as close as possible to the original intention.
These general terms and conditions are governed by Austrian law. In the event of a dispute, the court in Salzburg shall have exclusive jurisdiction.
Thank you for reading these terms. I’m looking forward to a beautiful collaboration and an unforgettable celebration.
With love,
The Peakplanner
Versie: April 2025